Quality Control

We believe that Quality in the services we provide is our main competitive edge we have over our competition, and much effort and commitment will be required from all staff, including the CEO, Management and Staff of the company to exceed the expectations of our customers. In doing so, CWT-SML Logistics adopts a multi-facet approach to Quality Management. These include:

  • Adopting an Internationally-recognized quality standards that governs the way we manage our work. As an ISO 9001:2015 certified company, CWT-SML Logistics has a Quality Management System in place that ensures high quality execution of services being provided to all our customers.
  • Elevated and fully insulated facilities that are designed to protect the products of our customers during receipts, storage and dispatch.
  • State-of-the-art security management system in compliance with AEO and TAPA standards to ensure products in custody of CWT-SML Logistics are secured at all time.
  • Engaging and consistently training a team of professional with appropriate capability and responsibility in delivering the high quality service standards.
  • Foolproof safety management program that governs safe work practices in all our premises to ensure safety of all our staff, vendors / suppliers and visitors to our facilities.
  • Continuously looking for improvement in the work we conduct to ensure the best practices are adopted always in our workplace.
  • Simple, yet sophisticated information management system that provides good inventory management and efficient workflow management.

Quality policy

CWT-SML Logistics LLC is a leading Third-Party Logistics Service Provider that provides quality warehousing space and related logistics services like cargo loading and unloading, customs broker services, domestics and cross-border transportation, and other value-adding services.

We are committed in creating a Quality Culture that embraces Learning, Quality and Customer-oriented mindset among our People, compliance with statutory, regulatory and customers’ requirements, and continually improving the way we operate and serve our Customers.

The implementation of the quality policy is the responsibility of all the staff, with overall responsibility residing with the CEO and all head of departments. It is compulsory that all staff recognizes and accept our philosophy of quality service delivery, and accepting accountability for their own output.

Supplier Responsibility

CWT-SML Logistics is committed to safeguard the rights of all our staff, upholding human rights, providing an ethical working conditions and contributing to environmental protection.

We are adamant in meeting the expectations of all our customers, the community and the legal requirements we operate in. We endeavor to consistently operate responsibly and expect the same from our supplier, whom we are committed to work with to help improve their labour and environmental practices.